Return Authorization Policy

All return material must be new and unused. Multiple part assemblies must be returned complete otherwise credit will not be allowed. Any shipment returned for credit or exchange when the error is not ours will be subject to a 20% re-stocking charge. Material must be returned freight prepaid within 60 days after receipt of shipment and all of the conditions have been satisfied. Freight will not be credited.

Return Authorization Number(s) must appear on all cartons.

For Your Protection:

The carrier who delivered the merchandise to your door is responsible for loss and damages. Acceptance of the shipment by the Transportation Company is acknowledgment that the articles delivered to them were in good condition and properly packed. Here is how to handle damages and shortages:

Visible Damage:

  1. Have delivery person note on the freight bill the nature and extent of damages.
  2. Notify the transportation company's office to inspect the merchandise.
  3. File a claim for damages at once. In filing a claim with the transportation company, you may (a) make a cash adjustment for the full value,
    (b) arrange to have repairs made, or (c) replace the merchandise.

Concealed Damage:

  1. If damage is noticed when merchandise is unpacked, notify the transportation company's office immediately and ask to have it inspected.
  2. Do not destroy the packing materials until the shipment is inspected and claim settled.


  1. All shortages must be reported within ten (10) days of receipt of the goods.
  2. Check number of cartons delivered with GWW.
  3. If quantities do not tally, note shortages and if missing items do not show up in a few days, advise us and we will look into the matter and reship.

Shipping Errors:

All shipping errors must be reported within 5 days.


All claims for loss or damage should be filed immediately with the transportation company making delivery to your door. Then notify us. We will mark the records accordingly. Should you need assistance with the claim, we will be glad to help. Note: Do not return damaged merchandise as the transportation will pick it up after settling the claim.